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TEUF STUDIO
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Refund Policy

Last updated: October 17, 2026

TEUF STUDIO sells custom design services (flyers, logos, brand kits, websites and related work). Because every project is made specifically for you, our refund policy is based on how far the work has gone.

1. Before work starts: full refund

If you cancel after paying but before we begin working on your project, you will receive a 100% refund. Work begins when we start your design, usually after we receive your brief.

2. After work starts, before delivery: 50% refund

If you cancel after we have started your project but before we deliver your first designs or concepts, you will receive a 50% refund. This covers the time and work already put into your project.

3. After delivery: no refund

Once your first designs, concepts or files have been delivered, the order is not refundable. Instead, every package includes revisions (as listed in the package description) so we can adjust the work until it fits what you asked for in your brief.

Revisions

  • Revisions are included as listed in each package (for example, 2 revisions for Flyer Design and Logo Design).
  • Revisions must be requested within 14 days of delivery.
  • A revision is a change to the delivered design. A completely new direction or new project counts as a new order.
  • Extra revisions beyond your package can be quoted separately.

Delays and missed deliveries

If we fail to deliver your project within the delivery time listed for your package, and the delay is not caused by missing information or files from you, you may request a full refund before the work is delivered.

What we need from you

Delivery times start once we have your brief and the files we need (such as logos, photos or text). If we are waiting on information from you for more than 30 days, the project may be closed, and refund eligibility follows the rules above based on the work completed.

How to request a refund or cancellation

Email us at teuf1108@gmail.com with your order number and the reason for your request. Approved refunds are sent back to your original payment method within 5 to 10 business days.

Chargebacks

Please contact us before opening a dispute with your bank or card provider. Most issues can be solved quickly by email.